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Forum Discussion

H. Hanyang's avatar
H. Hanyang
Explorer | Level 3
2 years ago

The Dropbox app is not launching. "Dropbox has unexpectedly quit." error.

"I'm using Windows 10 Pro and since late August, I've been getting a message saying, "Dropbox has unexpectedly quit. Please restart." When I uninstall and reinstall the Dropbox app, it works fine unt...
desktop
Error Messages
H. Hanyang's avatar
H. Hanyang
Explorer | Level 3
2 years ago

The error message means the following

 

Dropbox has crashed unexpectedly.
Your files are secure. Please restart Dropbox to resume syncing and other functions.

DBoxTips's avatar
DBoxTips
Experienced | Level 13
2 years ago

Thank you for the details H. Hanyang. That is helpful because it means that Dropbox is crashing internally due to a known reason, as opposed to an external startup crash. I can help with further troubleshooting this for you or Dropbox support could assist you if you open a ticket.

 

[Removed due to Community Guidelines]

 

Here to help,

Andrew (DBoxTips)

 

I am an individual contributor to the Dropbox Community forums, not affiliated with Dropbox. All opinions expressed here are my own.

  • DBoxTips's avatar
    DBoxTips
    Experienced | Level 13
    2 years ago

    I noticed the moderators removed part of my post “due to Community Guidelines”. Moderators, I genuinely want to understand what specific community guidelines were enforced here, since I just posted an offer to help free of charge, no strings attached, nothing promotional or commercial.

    Thanks,
    Andrew (DBoxTips)

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