Forum Discussion

Relaxalot's avatar
Relaxalot
Explorer | Level 4
3 years ago

The Dropbox App on my MAC (MacOs 11.7.3) won't start

I've tried deleting and re downloading but it just sits there showing status as "starting". I've checked and corrected permissions.  
desktop
Mac
Relaxalot's avatar
Relaxalot
Explorer | Level 4
3 years ago

Hi Walter,

I reinstalled as per the link you sent and checked and reset permissions but it still just hangs as per previous.....

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Relaxalot, let's try one more thing. 

 

Could you try re-installing the app, but during the installation process, you should be seeing the advanced settings. If you access them, you should have the ability to choose which folders you'd like to sync locally. 

 

I'd like for you to choose no folders, and see if the app will get past the starting phase after this. 

  • Relaxalot's avatar
    Relaxalot
    Explorer | Level 4
    3 years ago

    Hi Megan,

    I've uninstalled Dropbox and then tried re-installing it both ways (online and off-line). In neither case at any stage during installation can I see settings or advanced settings......

  • Relaxalot's avatar
    Relaxalot
    Explorer | Level 4
    3 years ago

    Hi Megan,

    OK, I worked out that do install completely cleanly, I needed to move/rename my local Dropbox folder. The installation process then goes through  a full setup and I was able to select advanced settings and deselect all folders as per your suggestion. Unfortunately that hasn't solved the problem as the icon on the toolbar at the top of the MAC screen still shows Dropbox "starting" but it never completes.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Gotcha, Relaxalot. 

     

    Can I then send you an email, in order for us to have a closer look into this? 

  • Relaxalot's avatar
    Relaxalot
    Explorer | Level 4
    3 years ago

    Hi Megan,

    Happy to correspond via email to see if there is a way forward.

    Rgds Paul

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, Paul!

     

    I just sent you an email, so we'll continue with this there. 🙂

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!