Forum Discussion

Relaxalot's avatar
Relaxalot
Explorer | Level 4
3 years ago

The Dropbox App on my MAC (MacOs 11.7.3) won't start

I've tried deleting and re downloading but it just sits there showing status as "starting". I've checked and corrected permissions.  
desktop
Mac
Relaxalot's avatar
Relaxalot
Explorer | Level 4
3 years ago

Hi Megan,

I've uninstalled Dropbox and then tried re-installing it both ways (online and off-line). In neither case at any stage during installation can I see settings or advanced settings......

Relaxalot's avatar
Relaxalot
Explorer | Level 4
3 years ago

Hi Megan,

OK, I worked out that do install completely cleanly, I needed to move/rename my local Dropbox folder. The installation process then goes through  a full setup and I was able to select advanced settings and deselect all folders as per your suggestion. Unfortunately that hasn't solved the problem as the icon on the toolbar at the top of the MAC screen still shows Dropbox "starting" but it never completes.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Gotcha, Relaxalot. 

     

    Can I then send you an email, in order for us to have a closer look into this? 

  • Relaxalot's avatar
    Relaxalot
    Explorer | Level 4
    3 years ago

    Hi Megan,

    Happy to correspond via email to see if there is a way forward.

    Rgds Paul

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, Paul!

     

    I just sent you an email, so we'll continue with this there. 🙂

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