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BIGNATE196's avatar
BIGNATE196
Explorer | Level 3
3 years ago
Solved

The Dropbox app shuts down when I right click on a document or folder on my PC

I have the DB App on my PC Windows. When I right click on a document or folder the App shuts down. Any suggestions. I have uninstalled and reinstalled the app. I can do anything I need to do in the b...
desktop
windows
  • Jay's avatar
    Jay
    3 years ago

    Hi BIGNATE196, thanks for the info, I'd recommend contacting the support team directly for further assistance on this matter.

BIGNATE196's avatar
BIGNATE196
Explorer | Level 3
3 years ago

This only happens in Dropbox.

 

No error messages.

 

Syn Status: Dropbox 181.4.5678 Up to Date

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi BIGNATE196, if you quit the app, and then try to right click on a file/folder within your Dropbox folder, do you notice the same behavior? 

 

Also, does this happen with all the files/folders or some of them?

  • BIGNATE196's avatar
    BIGNATE196
    Explorer | Level 3
    3 years ago

     

    Not sure how to quit the App and then try. I know in the browser everything works fine. 

     

    All of them.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi BIGNATE196, you can quit the app following these steps. 

       

      Do you come across any issues when trying to do so?

      • BIGNATE196's avatar
        BIGNATE196
        Explorer | Level 3
        3 years ago

        When I quit the app, everything worked fine.

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