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Bob4244's avatar
Bob4244
Helpful | Level 5
3 years ago
Solved

The Dropbox app won't launch on my PC

Hello.  The Dropbox App on my Windows 10 PC isn't launching any more. I've used this Dropbox setup for years, have made no changes to my PC (Windows 10) or security (that I'm aware of), yet when I cl...
desktop
Setting up the apps
windows
  • BKiwi's avatar
    BKiwi
    2 years ago

     

    I had the same problem and didn’t really want to have to re-install.

     

    ‘Open Dropbox upon startup’ was enabled but it wouldn’t start unless I opened it manually however I did fix it without having to re-install:

     

    1. I turned off ‘Open Dropbox upon startup’ in preferences.
    2. Shut down the computer.
    3. Restarted the computer and turned ‘Open Dropbox upon startup’ back on.
    4. Shut down and restarted the computer and it launched like it should without me having to do it manually.
    5. Shut down and restarted a couple more times and it has launched every time.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Bob4244 & marpitch - thanks for bringing this to our attention.

 

Could you please let us know the OS version of your computer and the version and status of the desktop app as shown in your system tray? 

 

Did you reboot your computer since you first noticed this and do you happen to be running any antivirus, firewall or VPN/proxy setting on your device(s)? 

marpitch's avatar
marpitch
Helpful | Level 5
3 years ago

Hello,

I have new HP Spectre laptop that is running Windows 11.  The dropbox app from the Microsoft  Store was working perfectly since I bought this laptop about 4 months ago.  Then a few days ago it the app wouldn't open.  I fiddled around until I was able to copy a link from the web.  I moved that smaller looking icon to my taskbar and it seems to be working now.  I honestly don't know what I did.   It's NOT the original app I got from the Microsoft Store.  Im attaching a screenshot. 

When I go back to the Microsoft Store there is NO app for Dropbox.

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