Forum Discussion

Rapoo's avatar
Rapoo
Explorer | Level 4
2 years ago

The Dropbox desktop app blocks Clipboard

hello I'm using Dropbox on my PC, and sometimes I run into inconvenient situations, so I'd like to ask a question. I installed Dropbox on my PC and designated a dropbox folder. However, I don't kn...
desktop
windows
Rapoo's avatar
Rapoo
Explorer | Level 4
2 years ago

Hi Nancy 

This happening also occurred on my previous computer, so I did not install Dropbox on this PC and was only using Chrome. Still, I thought it would be okay now that I changed my computer, so I reinstalled PC dropbox and the same happening occurred again.

 

First of all, the Dropbox shared folder is located in D, not the C drive where Windows is installed, and the clipboard did not work properly regardless of whether the file was in the shared folder or not.

Messenger files for PC are also installed on the C drive.

 

I don't know exactly under what circumstances it occurs, but a strange symptom appeared a few minutes after Dropbox was synchronized. After rebooting, it works normally, but then suddenly.

 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the additional info, Rapoo.

 

Can we send you an email, so that we can investigate this on a deeper level?

  • Rapoo's avatar
    Rapoo
    Explorer | Level 4
    2 years ago

    of course. Hannah 
    What should I do? Can you check my email? Or should I write it down here?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      No worries, Rapoo, I just reached out to you, so we'll continue working on this there. 🙂

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!