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9elfer's avatar
9elfer
Explorer | Level 3
6 months ago

The Dropbox desktop app doesn't install correctly on Sequoia 15.5

I have just bought a new Mac Book Air and running Sequoia 15.5. I have used dropbox since it started, and never had an issue. However I simply cannot get Dropbox to install properly in Sequoia 15.5. ...
desktop
Install
Mac
9elfer's avatar
9elfer
Explorer | Level 3
6 months ago

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Could you click on the blue hyperlink and forward us the whole error log to have a look 9elfer​? 

  • 9elfer's avatar
    9elfer
    Explorer | Level 3
    6 months ago

    I deleted dropbox (again....) removed all the folders, and rebooted. The installed the standard application (not the offline arm64 version) and this time opted out of FileProvider api. That installed OK, but I had to strip the menu bar of all native widgets like sound / wifi etc and when the menu bar was half empty the dropbox app appeared, and it is running OK.

    I can access settings, add my personal account back, and then once everything is sync'd, I will add back menu bar items and see if the drop box widgets stays visible, then I will try and opt back into FileProvider and see what happens...

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      Keep us in the loop, 9elfer! Let us know how this goes, and we’ll take it from there.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 months ago

      Hi 9elfer, just checking to see if you saw our last reply. 
      If you still need any help, feel free to reach out to us again.
      If your issue has been solved, let us know what worked for you!

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