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danielvega1984's avatar
danielvega1984
Explorer | Level 3
14 days ago
Solved

The Dropbox desktop app is stuck at "Upgrading Database" on MacOS

Application Affected Dropbox App Device Macbook Pro Operating System/Browser (if using the web) macOS Tahoe 26.2 Dropbox App Version (if using the app) Question or Issue For several day...
desktop
Mac
sync
  • Megan's avatar
    Megan
    12 days ago

    Hey danielvega1984​!

    You'll basically need to follow these steps:
     
    -Sign out of the Dropbox desktop app.
    -After that uninstall the app.
    -Locate your existing Dropbox folder locally and rename it to something like "Dropbox.old".
    -Reinstall the Dropbox app.
    -Then sign into the application again, in order to create a brand new instance of the Dropbox folder. 

    Please let me know about the results once you follow these steps. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 days ago

Hey danielvega1984​!

You'll basically need to follow these steps:
 
-Sign out of the Dropbox desktop app.
-After that uninstall the app.
-Locate your existing Dropbox folder locally and rename it to something like "Dropbox.old".
-Reinstall the Dropbox app.
-Then sign into the application again, in order to create a brand new instance of the Dropbox folder. 

Please let me know about the results once you follow these steps. 

danielvega1984's avatar
danielvega1984
Explorer | Level 3
12 days ago

Yes, that worked.  Thank you very much.

Should I delete my Dropbox.old folder?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 days ago

    Hey danielvega1984!

    Happy to see that your issue is now resolved!

    If you made sure that there are no useful files there, feel free to delete it.

    If you need something else, please let me know and I will be more than happy to help every step of the way. 🙃

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