Forum Discussion

jgoshawk's avatar
jgoshawk
Explorer | Level 4
2 years ago

The Dropbox desktop app is stuck on starting on Mac OS

I can't get past the "starting..." stage on the DB app. I've uninstalled, cleared everything related to DB from my computer, downloaded fresh, installed again. Everything I can think of. Always, the ...
desktop
Install
Mac
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I hope it's okay for me to jump in here as well, jgoshawk.

 

Out of curiosity, is it possible to connect to a different network/WiFi to test if the app works?

jgoshawk's avatar
jgoshawk
Explorer | Level 4
2 years ago

I might try that later in the day, but please note that I can successfully use the app on an old computer on this same network -- so I don't think the network/WIFI is the problem.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sounds good, jgoshawk! 

     

    Noted, and please let us know what you find.

    • jgoshawk's avatar
      jgoshawk
      Explorer | Level 4
      2 years ago

      Different network doesn't help. I started a ticket with support. They say DB engineers are aware of the problem and will let me know if they find a solution. Apparently I'm not alone.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the update here, jgoshawk.

         

        Can you please give us your ticket number, do we can have a look on our end as well?

         

        Thanks a lot!

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