Forum Discussion

jgoshawk's avatar
jgoshawk
Explorer | Level 4
1 year ago

The Dropbox desktop app is stuck on starting on Mac OS

I can't get past the "starting..." stage on the DB app. I've uninstalled, cleared everything related to DB from my computer, downloaded fresh, installed again. Everything I can think of. Always, the ...
desktop
Install
Mac
Setting up the apps
jgoshawk's avatar
jgoshawk
Explorer | Level 4
1 year ago

I might try that later in the day, but please note that I can successfully use the app on an old computer on this same network -- so I don't think the network/WIFI is the problem.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Sounds good, jgoshawk! 

 

Noted, and please let us know what you find.

  • jgoshawk's avatar
    jgoshawk
    Explorer | Level 4
    1 year ago

    Different network doesn't help. I started a ticket with support. They say DB engineers are aware of the problem and will let me know if they find a solution. Apparently I'm not alone.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for the update here, jgoshawk.

     

    Can you please give us your ticket number, do we can have a look on our end as well?

     

    Thanks a lot!

  • jgoshawk's avatar
    jgoshawk
    Explorer | Level 4
    1 year ago

    Sure. It's ticket #24331088

  • cloudres's avatar
    cloudres
    Experienced | Level 12
    1 year ago

    Unbelievable... I'm glad I waited and didn’t update. It’s devastating to know that the Dropbox developers are aware of the issue and there’s no solution yet. Absolutely crazy. Sequoia has been in beta for months and months. Are they kidding?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for the ticket number, jgoshawk.

     

    I passed everything along and once the team has an update for you, they'll let you know.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hi jgoshawk,

     

    A quick follow up on this. We understand that this issue can be frustrating.

     

    If you happen to have the time, can you please try the following steps :

     

    • Look for the search bar.

    • Then type terminal.

    • When the terminal window opens:

    • Type the following command:

    • sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app

    It will ask you for the password of the Mac. Next, after this is introduced, can you please see if the issue persists in the Dropbox app ?

     

    Can you please test this and get back to us?

  • jgoshawk's avatar
    jgoshawk
    Explorer | Level 4
    1 year ago

    Hi Pedro,

    I followed your instructions. Even downloaded a fresh copy of the app. It still fails.

    JS

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hi jgoshawk,

     

    Thanks for the prompt reply. 

     

    I am sorry to hear this is the case.

     

    We will have to wait for the team to look into this. 

     

    We greatly appreciate your understanding and patience over this period.

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