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tonyberber's avatar
tonyberber
New member | Level 2
2 months ago

The Dropbox desktop app on my Mac OS device can't stop syncing one single file

Application affected: Dropbox 235.4.5905 Device: MacBook Air 12-inch M4 2025 OS: Sequoia 16.5 My Dropox can't finish syncing this one file, a Word .docx , 3.1 MB. It's been saying 'Syncing <fil...
desktop
Mac
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey tonyberber - sorry to hear you're having issues with this.

Can you please send me a screenshot of the app's exact status as shown in your menu bar?

Also, have you tried renaming the file or moving out of your Dropbox folder and then back in?

If you're in contact with our support team about this issue as well, could you share your ticket ID with us as well to look it up in our system?

Any additional information is more than welcome, Tony. 

tonyberber's avatar
tonyberber
New member | Level 2
2 months ago

Hi Walter, thank you for your reply. Please find attached a screenshot. Unfortunately, sorry but I could not locate the ticket ID from my recent chats with Dropbox support in my email box... 

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi tonyberber, I can see that a support agent has sent you an email following your chat with additional questions.

    Please could you reply to that email in order for them to assist you further on this matter. 

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