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Forum Discussion

RyRy's avatar
RyRy
Helpful | Level 6
2 years ago
Solved

The Dropbox desktop application is causing my Mac to not start up properly

Hi, Since Monday, my MacBook Pro has been crashing and not starting up properly. I ended up on the phone to Apple Support, and we isolated the problem, which is ... Dropbox! I can get my comput...
desktop
Mac
  • RyRy's avatar
    RyRy
    2 years ago

    Hi Nancy, thanks for jumping in. Oddly, it looks like everything is working again. Perhaps there was a lag due to reinstalling the macOS .... Thanks for your help! Ry

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the info, please go ahead with the reinstallation without uninstalling the app first, and let me know if this improves.

RyRy's avatar
RyRy
Helpful | Level 6
2 years ago

Hi Jay,

Thanks for the assist. Unfortunately, my Mac died before I could attempt to install the software and I had to start fresh on a new machine.

However, I now get a NEW error message: "The application “Dropbox” can’t be opened.".
My new macbook is running on Sonoma 14.7.
Can you advise on how to deal with the new error? Thanks! Ryan

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Ryan! Hope you don’t me jump in. Can you post here a full screenshot of the new error you’re getting now? I’ll be able to further help this way.

    • Kim S.36's avatar
      Kim S.36
      New member | Level 2
      2 years ago

      Having the exact same issue with Sonoma 14.6.1.  Can't even get the link you sent above to open!  I'm so frustrated!

      • Kim S.36's avatar
        Kim S.36
        New member | Level 2
        2 years ago

        The hyperlink does not work.  Where Can I go to reinstall the correct app version?

    • RyRy's avatar
      RyRy
      Helpful | Level 6
      2 years ago

      Hi Nancy, thanks for jumping in. Oddly, it looks like everything is working again. Perhaps there was a lag due to reinstalling the macOS .... Thanks for your help! Ry

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