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Forum Discussion

RyRy's avatar
RyRy
Helpful | Level 6
2 years ago
Solved

The Dropbox desktop application is causing my Mac to not start up properly

Hi, Since Monday, my MacBook Pro has been crashing and not starting up properly. I ended up on the phone to Apple Support, and we isolated the problem, which is ... Dropbox! I can get my comput...
desktop
Mac
  • RyRy's avatar
    RyRy
    2 years ago

    Hi Nancy, thanks for jumping in. Oddly, it looks like everything is working again. Perhaps there was a lag due to reinstalling the macOS .... Thanks for your help! Ry

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Ryan! Hope you don’t me jump in. Can you post here a full screenshot of the new error you’re getting now? I’ll be able to further help this way.

Kim S.36's avatar
Kim S.36
New member | Level 2
2 years ago

Having the exact same issue with Sonoma 14.6.1.  Can't even get the link you sent above to open!  I'm so frustrated!

  • Kim S.36's avatar
    Kim S.36
    New member | Level 2
    2 years ago

    The hyperlink does not work.  Where Can I go to reinstall the correct app version?

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