Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

squirblej's avatar
squirblej
Helpful | Level 5
11 months ago
Solved

The Dropbox folder does not appear in Locations on my Mac.

Hello: I am updated to the latest version of Dropbox with File Provider  Dropbox works flawlessly when I find the Finder folder using the menu bar icon I can also find the Dropbox folder in ~...
desktop
Mac
  • Jay's avatar
    Jay
    11 months ago

    Hi squirblej, thanks for the images. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by clicking this link?

squirblej's avatar
squirblej
Helpful | Level 5
11 months ago

Thanks Mark. But this puts it in Favourites, not in Locations. Why isn't it appearing as it should in Locations?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey squirblej, I hope you're doing well!

Would you mind trying out the steps provided in this thread as an accepted solution? If this doesn't work for you, let me know.

I'll be waiting for your update!

  • squirblej's avatar
    squirblej
    Helpful | Level 5
    11 months ago

    Hi Megan - it's already checked. I have tried unchecking it, rebooting, checking it, rebooting - no change. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Hey squirblej! Sorry for jumping in. 

      Can you please go ahead and send me a screenshot of what you see in your Finder perhaps? Feel free to hide first anything that you don’t want to be publicly visible. 

      I’d also like a screenshot of what you see under your Sync tab here.

      It’d be great to have a visual and see what could be the next possible approach.

      • squirblej's avatar
        squirblej
        Helpful | Level 5
        11 months ago

        Hi Nancy - thanks for replying. Finder and Sync tab screenshots attached.

         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!