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Mark Shreds's avatar
Mark Shreds
New member | Level 2
7 months ago

The Dropbox folder on my business user profile is missing the Dropbox icon (top right corner)

I just moved to a new MACbook Air.  Latest OS system.  I keep 2 profile on the computer; one for business and one for personal.  I use the same Dropbox account for both purposes.  I added the account...
desktop
Mac
Mark Shreds's avatar
Mark Shreds
New member | Level 2
7 months ago

Hannah - thanks for the quick reply.  Yes When I open the Dropbox App I can see the Dropbox Icon in the Menu Bar and it functions properly in both accounts.

When I right click on a file it does give me all the options the icon in the top right finder box gives me so that is an option but would prefer to have the icon.  Do you have any ideas?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey Mark Shreds, sorry for the late reply here! 

It seems that at the moment the icon in question isn't supported on Dropbox for File Provider.

I'll forward your feedback to the appropriate areas so we can continue to improve. If you need something else, please let me know and I will be more than happy to help every step of the way. 

  • Mark Shreds's avatar
    Mark Shreds
    New member | Level 2
    7 months ago

    Hannah,,  That makes no sense. I see the See the above photos.  The Dropbox Icon is available on one account on my MacBook but not the other oaccount on the same computer.  Can you please explain?

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Hi again, Mark!

      What Megan mentioned, refers to Dropbox on File Provider specifically.

      Basically, if you're using the File Provider version of the Dropbox app, the icon isn't supported.

      But if your other account is linked to the non-File Provider version of the app, then the icon is supported.

      Let me know if you have other questions.

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