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PDub81's avatar
PDub81
Collaborator | Level 9
4 months ago

The Dropbox mobile app is crashing after a recent Android update

Application Affected Dropbox for Android Device Moto g 5G Operating System/Browser (if using the web) Android 15 Dropbox App Version (if using the app) 436.2.2 Question or Issue ...
Android
Mobile
PDub81's avatar
PDub81
Collaborator | Level 9
4 months ago

I'm sad to report that the problem is back and is not clearing up after repeated attempts or switching files.  I can't reinstall the app every time I need to edit a plain text file from my phone.  I received an error message that says, "Dropbox keeps stopping."  What's the next step?

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Are you getting this issue on any plain text file you're trying to edit?

    Does this occur with a brand new empty text file?

    What is the exact version of Android you're running on your device (if it's not just Android 15), along with any other phone-specific OS?

    • PDub81's avatar
      PDub81
      Collaborator | Level 9
      4 months ago

      Yes, it happens with any plain text file.  It is an intermittent problem that I can't replicate on demand, but I'll try it with an empty text file next time it happens and report back.  System info attached.

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 months ago

        Thanks for the additional information and please let us know if you notice this happen again in the future PDub81 

        In the meantime, you might want to clear the app's cache or even re-install the app. 

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