Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

PDub81's avatar
PDub81
Collaborator | Level 9
4 months ago

The Dropbox mobile app is crashing after a recent Android update

Application Affected Dropbox for Android Device Moto g 5G Operating System/Browser (if using the web) Android 15 Dropbox App Version (if using the app) 436.2.2 Question or Issue ...
Android
Mobile
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Thanks for the additional information and please let us know if you notice this happen again in the future PDub81 

In the meantime, you might want to clear the app's cache or even re-install the app. 

PDub81's avatar
PDub81
Collaborator | Level 9
4 months ago

Both have been done.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey PDub81, I hope it's okay for me to jump in here as well.

    Are you only having this issue with text files or with other types of files as well?

    Do other app functions work as normal or does the app crash while performing other actions too?

    • PDub81's avatar
      PDub81
      Collaborator | Level 9
      4 months ago

      The issue is with editing plain text files in the Android app.  Viewing without editing causes no problems with text files or any other file types.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 months ago

        Thanks for the confirmation, PDub81.

        I just sent you an email, to investigate and see what we can find out about this internally.

        Just get back to me when you can.

        Thanks!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions