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Forum Discussion
The Dropbox mobile app is filling up my iPhone storage
I have had a Dropbox Plus account for several years. I have the latest version of the Dropbox app (460.2.2) installed on my iPhone with iOS 18.7.1. When I was unable to upgrade to the latest iOS ve...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Penisoo, thanks for bringing this to our attention.
In general, when photos are uploaded to Dropbox via the Dropbox mobile app, the cache is used as an intermediary to ensure the upload is successful.
Once the upload is done, the cache should automatically clear itself from the mobile app. In the case that it doesn't do so, you can use the iOS settings to clear the cache of the app.
If this doesn't work, the easiest solution, if you're not on a Dropbox Basic plan with more than 3 devices connected, would be to try uninstalling the app, rebooting the device, and re-installing it. This should clear up the extra storage it originally took up.
Regarding the comments, are you referring to the comments you specifically add using the Dropbox interface, and not comments attached within the file itself?
This will help me to assist further!
Regarding the comments, I use the iPhone Photos app to attach a note to a photo. (Open the Photos app, open a photo, click on the 'i' at the bottom of the photo, and then enter the note in the "Add a Caption" field.) In the Dropbox app, when I open the photo, click on "...", and then click on "Info"; I see the photo's Time, Location, Capture Details, Camera, File Info, and Image Details - but I do not see the note. The photo is stored in Dropbox in HEIC format.
