Forum Discussion

Penisoo's avatar
Penisoo
New member | Level 2
1 month ago

The Dropbox mobile app is filling up my iPhone storage

I have had a Dropbox Plus account for several years.  I have the latest version of the Dropbox app (460.2.2) installed on my iPhone with iOS 18.7.1.  When I was unable to upgrade to the latest iOS ve...
iOS
Mobile
Storage space
Penisoo's avatar
Penisoo
New member | Level 2
1 month ago

The four screen shots are a little out of order: on my iPhone the first screenshot shows the Dropbox data storage using 28MB.  I then uploaded that screen shot to my Dropbox Mobile Uploads folder.  The next screen shot shows Dropbox data using 28.4MB.  The next screen shot is of my Dropbox Mobile Uploads folder to show that the folder is set to online only.  Then I uploaded those screen shots to my Dropbox Mobile Uploads folder.  The fourth screen shot shows Dropbox data using 68.5MB on my iPhone (and once that fourth screen shot was uploaded, the data storage increased to 68.7MB.

These four screen shots were attached to this discussion comment from my laptop accessing the Dropbox online only folders.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

HI Penisoo, I think it would be best to contact the support team at this point since they have more tools and steps available to troubleshoot this matter for you.
You can submit a ticket to the team via this link while logged into your Dropbox account.

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