Forum Discussion

Birsay1's avatar
Birsay1
Helpful | Level 6
2 years ago

The Dropbox right-click options are gone from my Mac's Finder.

My files are all in the cloud. This restricts things I can do on my Mac; I can't preview or upload to the web, for example (which I want to do often). I thought one used to be able to right click i...
desktop
Mac
sync
Birsay1's avatar
Birsay1
Helpful | Level 6
10 months ago

WalterIs this what you were looking for? (Sorry, I just posted, not a direct reply.)

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi again, Birsay1! Just to make sure I haven’t misunderstood something, the Word document you mention above, are you able to open it normally on your computer, even though it’s 0 bytes? 

If you try to open other files that are currently 0 bytes on your device, what exactly do you see?

  • Birsay1's avatar
    Birsay1
    Helpful | Level 6
    10 months ago

    All the files open normally. Once they are opened, a preview appears, as well as the file size and all the other usual information.

    Dropbox is working completely fine, as far as I can tell, except for what I've mentioned about its Finder integration.

    Screen shots: Before and after opening a file and the appearance in the Finder.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hey Birsay1, can you please try the following steps and let me know if this helps? 

      -Click on the Dropbox icon from your Desktop and quit the application
      -Open your Activity Monitor from your Mac Utilities folder
      -Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left
      -Re-start Dropbox from the applications folder by double clicking on the Dropbox application
      -Click on the Apple icon in the top left of your screen
      -Click on "force quit"
      -Relaunch the finder

      • Birsay1's avatar
        Birsay1
        Helpful | Level 6
        10 months ago

        Hello and thank you.

        I tried that exact sequence and got no change. Doing a search in the activity monitor after quitting Dropbox resulted in nothing found.

         

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