Forum Discussion

Birsay1's avatar
Birsay1
Helpful | Level 6
2 years ago

The Dropbox right-click options are gone from my Mac's Finder.

My files are all in the cloud. This restricts things I can do on my Mac; I can't preview or upload to the web, for example (which I want to do often). I thought one used to be able to right click i...
desktop
Mac
sync
Birsay1's avatar
Birsay1
Helpful | Level 6
10 months ago

Hello and thank you.

I tried that exact sequence and got no change. Doing a search in the activity monitor after quitting Dropbox resulted in nothing found.

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Thanks for trying that, Birsay1.

Can you also follow these steps and let me know if they help?

  1. Click on the Apple logo located at the top-left of the screen.
  2. Click on "System Preferences".
  3. Click on "Extensions".
  4. Click on "Finder Extensions".
  5. Only leave the Dropbox Finder Integration ticked.
  6. Once this is completed, "suggest" to close the window.
  7. Click one more time on the Apple logo at the top-left of the screen.
  8. Click on "Force Quit".
  9. Look for Finder on the list.
  10. Click on "Finder" then "Relaunch".
  • Birsay1's avatar
    Birsay1
    Helpful | Level 6
    10 months ago

    Thank you. My OS shows things a little different than your suggestion.

    After leaving only Dropbox Finder Integration ticked, I'm not sure what you mean by "suggest" to close the window. Anyway, closing the System Settings window and relaunching the Finder results in no changes. This suggestion was given and tried earlier.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi Birsay1, could you attach a screenshot showing the Dropbox desktop application in the menu bar when you click the icon there?

  • Birsay1's avatar
    Birsay1
    Helpful | Level 6
    10 months ago

    Thank you. Sure, here it is.

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Birsay1!

    My colleague, Nancy, suggested that you perform an advanced reinstall in her earlier response here. 

    From our side, we want to exhaust all troubleshooting steps, and help you get to the bottom of this.

    If you'd like to proceed, please ensure that OneDrive or any other third-party apps that might be interfering with Dropbox have been disabled while you follow the steps.

    It's also important to keep in mind that even if we move our conversation to ticket, this route will most likely be unavoidable.

  • Birsay1's avatar
    Birsay1
    Helpful | Level 6
    10 months ago

    Okay, I  will give it a try. I'll need to set aside some time for it, so it may take me awhile to let you know the results. Thank you.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Sure thing Birsay1! 

    Take as much time as you need, and let us know of the results! 🤓

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