Forum Discussion

Birsay1's avatar
Birsay1
Helpful | Level 6
2 years ago

The Dropbox right-click options are gone from my Mac's Finder.

My files are all in the cloud. This restricts things I can do on my Mac; I can't preview or upload to the web, for example (which I want to do often). I thought one used to be able to right click i...
desktop
Mac
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi Birsay1, could you attach a screenshot showing the Dropbox desktop application in the menu bar when you click the icon there?

Birsay1's avatar
Birsay1
Helpful | Level 6
10 months ago

Thank you. Sure, here it is.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Birsay1!

    My colleague, Nancy, suggested that you perform an advanced reinstall in her earlier response here. 

    From our side, we want to exhaust all troubleshooting steps, and help you get to the bottom of this.

    If you'd like to proceed, please ensure that OneDrive or any other third-party apps that might be interfering with Dropbox have been disabled while you follow the steps.

    It's also important to keep in mind that even if we move our conversation to ticket, this route will most likely be unavoidable.

  • Birsay1's avatar
    Birsay1
    Helpful | Level 6
    10 months ago

    Okay, I  will give it a try. I'll need to set aside some time for it, so it may take me awhile to let you know the results. Thank you.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Sure thing Birsay1! 

    Take as much time as you need, and let us know of the results! 🤓

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