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PRQ's avatar
PRQ
Explorer | Level 4
2 years ago
Solved

The Dropbox shortcut on my desktop isn't working

My shortcut icon stopped working a couple months ago. The only way I can access dropbox is through windows explorer. I'm running windows 10. I have uninstalled/reinstalled multiple times, restarted m...
desktop
windows
  • Jay's avatar
    Jay
    2 years ago

    Hi PRQ, what happens when you attempt to drag the shortcut to the taskbar? Are there no options to add it to the taskbar?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi PRQ, thanks for bringing this to our attention.

 

Are you referring to accessing the Dropbox folder itself, or by opening the Dropbox desktop application which is visible in the system tray?

 

This will help me to assist further!

  • PRQ's avatar
    PRQ
    Explorer | Level 4
    2 years ago

    It's the desktop application that won't open via the shortcut icon (on taskbar, in start menu).

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the info. When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?

       

      What is the current version of the app running on your computer?

      • PRQ's avatar
        PRQ
        Explorer | Level 4
        2 years ago

        I just reinstalled normally via my online dropbox. (I've never heard of "advanced reinstallation"). The version is 190.4.6383

  • MustangSally 's avatar
    MustangSally
    New member | Level 2
    2 years ago

    I'm just trying to put a shortcut on my Desktop to open the application.

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