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PRQ's avatar
PRQ
Explorer | Level 4
2 years ago
Solved

The Dropbox shortcut on my desktop isn't working

My shortcut icon stopped working a couple months ago. The only way I can access dropbox is through windows explorer. I'm running windows 10. I have uninstalled/reinstalled multiple times, restarted m...
desktop
windows
  • Jay's avatar
    Jay
    2 years ago

    Hi PRQ, what happens when you attempt to drag the shortcut to the taskbar? Are there no options to add it to the taskbar?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the info. When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?

 

What is the current version of the app running on your computer?

PRQ's avatar
PRQ
Explorer | Level 4
2 years ago

I just reinstalled normally via my online dropbox. (I've never heard of "advanced reinstallation"). The version is 190.4.6383

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey PRQ - sorry to jump in here, but have you tried re-creating the shortcut after reinstalling the app? 

    • PRQ's avatar
      PRQ
      Explorer | Level 4
      2 years ago

      No I haven't - how do I do that? I'm not a techie so step by step please;)

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi PRQ! To recretate the Dropbox shortcut in your taskbar, please click on the small Dropbox icon in your system tray, go to your initials/profile picture > Preferences > Account tab. When you're at the Account tab, press alt + h on your keyboard, and click the "Create desktop shortcut" button. 

         

        Do you see the shortcut again after that?

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