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Forum Discussion

PRQ's avatar
PRQ
Explorer | Level 4
2 years ago
Solved

The Dropbox shortcut on my desktop isn't working

My shortcut icon stopped working a couple months ago. The only way I can access dropbox is through windows explorer. I'm running windows 10. I have uninstalled/reinstalled multiple times, restarted m...
desktop
windows
  • Jay's avatar
    Jay
    2 years ago

    Hi PRQ, what happens when you attempt to drag the shortcut to the taskbar? Are there no options to add it to the taskbar?

PRQ's avatar
PRQ
Explorer | Level 4
2 years ago

I just reinstalled normally via my online dropbox. (I've never heard of "advanced reinstallation"). The version is 190.4.6383

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey PRQ - sorry to jump in here, but have you tried re-creating the shortcut after reinstalling the app? 

  • PRQ's avatar
    PRQ
    Explorer | Level 4
    2 years ago

    No I haven't - how do I do that? I'm not a techie so step by step please;)

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi PRQ! To recretate the Dropbox shortcut in your taskbar, please click on the small Dropbox icon in your system tray, go to your initials/profile picture > Preferences > Account tab. When you're at the Account tab, press alt + h on your keyboard, and click the "Create desktop shortcut" button. 

       

      Do you see the shortcut again after that?

      • PRQ's avatar
        PRQ
        Explorer | Level 4
        2 years ago

        I don't see those things in that area. BTW, I neglected to mention that I have two accounts (business and personal). I can't imagine that would make any difference, but thought I'd mention it. AND, the dropbox icon didn't disappear from my taskbar, it just stopped working. See attached picture.

    • MustangSally 's avatar
      MustangSally
      New member | Level 2
      2 years ago

      No I haven't - how do I do that? I'm not a techie so step by step please

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