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PRQ's avatar
PRQ
Explorer | Level 4
2 years ago
Solved

The Dropbox shortcut on my desktop isn't working

My shortcut icon stopped working a couple months ago. The only way I can access dropbox is through windows explorer. I'm running windows 10. I have uninstalled/reinstalled multiple times, restarted m...
desktop
windows
  • Jay's avatar
    Jay
    2 years ago

    Hi PRQ, what happens when you attempt to drag the shortcut to the taskbar? Are there no options to add it to the taskbar?

PRQ's avatar
PRQ
Explorer | Level 4
2 years ago

No, I do not see a small icon with my initials/profile picture, and then the option to go to my Preferences? That's why I sent the screen shot - so you could see what I see. So I have no way to do what you suggest (delete/recreate shortcut).

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Alright, let’s try something else. I’d like you to open your File Explorer instead and press Shift + right click on your Dropbox folder. After that, please click "Send to > Desktop (create shortcut)", and then remove the " - Shortcut" at the end. 

 

Does that seem to help more?

  • PRQ's avatar
    PRQ
    Explorer | Level 4
    2 years ago

    Yes, that worked, except it won't allow me to more the shortcut to my taskbar for easy access ( I normally have desktop icons hidden).

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi PRQ, what happens when you attempt to drag the shortcut to the taskbar? Are there no options to add it to the taskbar?

  • PRQ's avatar
    PRQ
    Explorer | Level 4
    2 years ago

    So of course it worked this time (drag & drop)!! I tried several times earlier and it said "add to windows explorer?" When I right-clicked on it the option to add it to taskbar wasn't there either. SOOOO...it seems to be working - fingers crossed!!

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