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Forum Discussion

djlance's avatar
djlance
New member | Level 2
4 years ago

The Dropbox website is showing a blank page; not loading

You are not fully operational. Your site is down. I have checked with multiple users and it is down.  What is the status and what is the ETR?
Setting up the apps
Web
Pamela2022's avatar
Pamela2022
Explorer | Level 3
4 years ago

I am having problems with dropbox today and was wondering if anyone else has the same issues. It keep going blank and I can't see any of my folders and I can't open anything up with Adobe. I have never had this happen before. I have log out and also restarted my computer. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi all - thanks for flagging this with us and happy Monday!

 

For anyone still seeing a blank page when navigating their Dropbox account on the website, could you please confirm that you've already tried another browser, clearing your cache or an incognito window and you're still noticing the same behavior?

 

Let us know if you do and we'll reach out via email to have a further look internally.

 

Thanks a bunch!

  • bvrowners's avatar
    bvrowners
    New member | Level 2
    4 years ago

    Yes, I did incognito and used a different browser and still cannot get into dropbox. Am needing an option please. Thanks!

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi bvrowners, currently there is a known issue with the Dropbox site, however, the engineering team are aware of this and working on a fix.

      • sewlady's avatar
        sewlady
        Helpful | Level 5
        4 years ago

        I'm running into the same problem with getting a blank page on the home screen.  I'm using Firefox, tried Chrome, tried Edge.  I OCCASIONALLY see a prompt at the top saying something like:  "your browser is blocking dropboxcaptcha" and then says I should go fix it.  Oh, I finally managed to do a screen capture before it disappeared and I'll attach a copy of that.

         

        I have no idea why several browsers are blocking dropboxcaptcha and what to do to fix it.

         

        Help?

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