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Forum Discussion
The Dropbox website is showing a blank page; not loading
You are not fully operational. Your site is down. I have checked with multiple users and it is down.
What is the status and what is the ETR?
Yes, I did incognito and used a different browser and still cannot get into dropbox. Am needing an option please. Thanks!
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi bvrowners, currently there is a known issue with the Dropbox site, however, the engineering team are aware of this and working on a fix.
I'm running into the same problem with getting a blank page on the home screen. I'm using Firefox, tried Chrome, tried Edge. I OCCASIONALLY see a prompt at the top saying something like: "your browser is blocking dropboxcaptcha" and then says I should go fix it. Oh, I finally managed to do a screen capture before it disappeared and I'll attach a copy of that.
I have no idea why several browsers are blocking dropboxcaptcha and what to do to fix it.
Help?
Mine is working again. I didn't do anything different, but was able to log in yesterday. My usual browser, no special procedure. It just worked whereas it didn't before. ??
- Megan
Hi sewlady, how are you today?
Can you please try a private browsing window without any extensions or plugins running and let us know if you notice any difference?
If I were you, I'd also try clearing my browser's cache, then try again.
Let me know of any updates!
Megan,
Starting Dropbox in:
Firefox in regular mode does not work.
Firefox in private mode works.
Microsoft Edge does not work ('dropboxcaptcha' message), both in regular and private modes.
Chrome in regular mode works.
