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Forum Discussion

djlance's avatar
djlance
New member | Level 2
4 years ago

The Dropbox website is showing a blank page; not loading

You are not fully operational. Your site is down. I have checked with multiple users and it is down.  What is the status and what is the ETR?
Setting up the apps
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi bvrowners, currently there is a known issue with the Dropbox site, however, the engineering team are aware of this and working on a fix.

sewlady's avatar
sewlady
Helpful | Level 5
4 years ago

I'm running into the same problem with getting a blank page on the home screen.  I'm using Firefox, tried Chrome, tried Edge.  I OCCASIONALLY see a prompt at the top saying something like:  "your browser is blocking dropboxcaptcha" and then says I should go fix it.  Oh, I finally managed to do a screen capture before it disappeared and I'll attach a copy of that.

 

I have no idea why several browsers are blocking dropboxcaptcha and what to do to fix it.

 

Help?

  • Myshewasyar's avatar
    Myshewasyar
    Explorer | Level 3
    4 years ago

    Mine is working again. I didn't do anything different, but was able to log in yesterday. My usual browser, no special procedure. It just worked whereas it didn't before. ??

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi sewlady, how are you today? 

     

    Can you please try a private browsing window without any extensions or plugins running and let us know if you notice any difference? 

     

    If I were you, I'd also try clearing my browser's cache, then try again.

     

    Let me know of any updates!

    • sewlady's avatar
      sewlady
      Helpful | Level 5
      4 years ago

      Megan,

       

      Starting Dropbox in:

       

      Firefox in regular mode does not work.

      Firefox in private mode works.

      Microsoft Edge does not work ('dropboxcaptcha' message), both in regular and private modes.

      Chrome in regular mode works.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks for the additional info here, sewlady.

         

        Are you still having an issue with this?

         

        If so, it sounds like you have some kind of security extension/ad-block etc., that's blocking the Dropbox website from loading fully.

         

        Have you tried going through this software's settings to whitelist/allow dropboxcaptcha.com, as mentioned in the error message? And did that help?

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