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Forum Discussion

djlance's avatar
djlance
New member | Level 2
4 years ago

The Dropbox website is showing a blank page; not loading

You are not fully operational. Your site is down. I have checked with multiple users and it is down.  What is the status and what is the ETR?
Setting up the apps
Web
sewlady's avatar
sewlady
Helpful | Level 5
4 years ago

I'm running into the same problem with getting a blank page on the home screen.  I'm using Firefox, tried Chrome, tried Edge.  I OCCASIONALLY see a prompt at the top saying something like:  "your browser is blocking dropboxcaptcha" and then says I should go fix it.  Oh, I finally managed to do a screen capture before it disappeared and I'll attach a copy of that.

 

I have no idea why several browsers are blocking dropboxcaptcha and what to do to fix it.

 

Help?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi sewlady, how are you today? 

 

Can you please try a private browsing window without any extensions or plugins running and let us know if you notice any difference? 

 

If I were you, I'd also try clearing my browser's cache, then try again.

 

Let me know of any updates!

  • sewlady's avatar
    sewlady
    Helpful | Level 5
    4 years ago

    Megan,

     

    Starting Dropbox in:

     

    Firefox in regular mode does not work.

    Firefox in private mode works.

    Microsoft Edge does not work ('dropboxcaptcha' message), both in regular and private modes.

    Chrome in regular mode works.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Thanks for the additional info here, sewlady.

       

      Are you still having an issue with this?

       

      If so, it sounds like you have some kind of security extension/ad-block etc., that's blocking the Dropbox website from loading fully.

       

      Have you tried going through this software's settings to whitelist/allow dropboxcaptcha.com, as mentioned in the error message? And did that help?

      • sewlady's avatar
        sewlady
        Helpful | Level 5
        4 years ago

        Hannah, thanks for your reply. 

         

        Yep, I've tried all the things you mentioned (thanks for the reminder), but still no joy.  Maybe Mozilla will have a suggestion, as I prefer using Firefox.  I'll update if I get any more info. 

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