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Forum Discussion

djlance's avatar
djlance
New member | Level 2
4 years ago

The Dropbox website is showing a blank page; not loading

You are not fully operational. Your site is down. I have checked with multiple users and it is down.  What is the status and what is the ETR?
Setting up the apps
Web
sewlady's avatar
sewlady
Helpful | Level 5
4 years ago

Megan,

 

Starting Dropbox in:

 

Firefox in regular mode does not work.

Firefox in private mode works.

Microsoft Edge does not work ('dropboxcaptcha' message), both in regular and private modes.

Chrome in regular mode works.

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the additional info here, sewlady.

 

Are you still having an issue with this?

 

If so, it sounds like you have some kind of security extension/ad-block etc., that's blocking the Dropbox website from loading fully.

 

Have you tried going through this software's settings to whitelist/allow dropboxcaptcha.com, as mentioned in the error message? And did that help?

  • sewlady's avatar
    sewlady
    Helpful | Level 5
    4 years ago

    Hannah, thanks for your reply. 

     

    Yep, I've tried all the things you mentioned (thanks for the reminder), but still no joy.  Maybe Mozilla will have a suggestion, as I prefer using Firefox.  I'll update if I get any more info. 

  • sewlady's avatar
    sewlady
    Helpful | Level 5
    4 years ago

    Hannah, just wanted to let you know that (for some unknown reason) viewing my Dropbox main page has started working TODAY (Thursday 9/15/22) in Firefox.  I have no idea why; I didn't make any changes myself.  I'm just glad I don't have to fight with it anymore.  Or have to use Chrome to view my info.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for keeping me in the loop, sewlady! I'm happy to see that it works, even though we never found out what was wrong.

     

    However, if you come across any issues again, do let us know and we'll happily look into it.

     

    Have a wonderful weekend!

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