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Forum Discussion

Warura's avatar
Warura
Explorer | Level 3
7 months ago

The icon of the Dropbox folder appears to be a blank page in File Explorer.

A little nuisance, but I guide myself with the icon when I am working and switching between windows. Everything else works fine. About a week ago, I don't know if there was an update, but the Dropbox...
null
desktop
Folders
windows
Warura's avatar
Warura
Explorer | Level 3
7 months ago

Everything is working fine, syncs, web account, mobile devices, etc. Just that icon from the file explorer apparently changed to what seems like a blank page. The Dropbox icon is ok in the normal drive location, though. It is only glitching in the quick access part of the File Explorer, where the Dropbox also appears after installation. This has been like this for a week, I have been restarting and powering down the computer frequently, so that is not fixing the issue.

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

I see, thanks for clarifying that, Warura! May I ask for one more full screenshot of the entire File Explorer’s sidebar (top to bottom), just to have a clearer image of what may be happening? If there’s something irrelevant to Dropbox that you don’t want visible here, feel free to mask it first. 

Please also let me know of your Dropbox app version, once you’ve checked it.

  • Warura's avatar
    Warura
    Explorer | Level 3
    7 months ago

    Version: 223.4.4909

     

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