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Forum Discussion

Warura's avatar
Warura
Explorer | Level 3
7 months ago

The icon of the Dropbox folder appears to be a blank page in File Explorer.

A little nuisance, but I guide myself with the icon when I am working and switching between windows. Everything else works fine. About a week ago, I don't know if there was an update, but the Dropbox...
null
desktop
Folders
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi again, Warura​! I’m sorry for missing your last reply here. 

Since it’s been a while, can you clarify the current syncing status and app version of your Dropbox app? You haven’t had any sync issues in the meantime, correct? 

I'd also like to know what options appear exactly, if you click on the small arrow next to the Dropbox blank page on your screenshot.

  • Warura's avatar
    Warura
    Explorer | Level 3
    6 months ago

    No problems, just the Icon not showing. The app version is the latest 226.4.5094

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      Perfect, thanks for updating me, Warura! I’m checking this with our team in the meantime to see what else we can try in this case. 

      I’ll let you know as soon as we have more updates.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      Thanks for your patience again, Warura! Can you please check your Community email address and reply back to my email? I just logged a new ticket for you.

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