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Dave111's avatar
Dave111
Explorer | Level 4
11 months ago

The mobile app isn't uploading or indexing photos in the background.

Hi ... I've noticed that the DropBox IOS Mobile App isn't uploading or indexing photos in the background. To be perfectly honest the App isn't doing anything at all whilst minimised. The screen sho...
iOS
Mobile
upload
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey Dave111, thanks for your reply and happy new year!

When the Dropbox app is open in the foreground, do your photos/videos upload as expected?

When it's in the background, do you see any difference when connected to WiFi vs. mobile data?

Dave111's avatar
Dave111
Explorer | Level 4
11 months ago

Hi Hannah ... Happy New Year to you and your team!

When the Dropbox app is open in the foreground, do your photos/videos upload as expected?
Yes .... the app works perfectly.
 
When it's in the background, do you see any difference when connected to WiFi vs. mobile data?
No ... I have a very stable Wifi or 4/5G connections, also it makes no difference if the iPhone is plugged into mains, on battery or leaving it alone minutes / over night the app just doesn't update in the background. ... As previously mentioned other competitor apps are working as expected.


  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi Dave111, thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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