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dim2333's avatar
dim2333
Explorer | Level 3
1 month ago

The sign up screen loses focus and the keyboard closes when changing to landscape mode on Android.

Application Affected Dropbox: Secure Cloud Storage Device Pixel 6 Operating System Android 12L Dropbox App Version 454.2.2 Question or Issue  Issue Description: When typing in the email  fi...
account access
Android
Mobile
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey dim2333 - thanks for bringing this to our attention.

Can you please clarify if this persists after restarting your device and/or after reinstalling the Dropbox mobile app?

Thank you.

dim2333's avatar
dim2333
Explorer | Level 3
1 month ago

Thank you for your response.

I can confirm that the issue persists even after restarting my device and reinstalling the Dropbox app.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi from me too, dim2333! Are you experiencing a similar behavior, if you open another app on your mobile device and try to type something, after switching to landscape mode?

    • dim2333's avatar
      dim2333
      Explorer | Level 3
      1 month ago

      Hi Nancy​,

      Just to clarify a bit more:

      I don’t see this behavior in most well-designed apps (for example, the system File Manager and several mainstream apps handle rotation correctly and keep the input focus and keyboard open). Please see my previous reply for details: https://www.dropboxforum.com/discussions/101001016/the-sign-up-screen-loses-focus-and-the-keyboard-closes-when-changing-to-landscap/855111/replies/855227

      However, I have noticed similar behavior in a few other apps that also seem to lose focus on orientation change, so this appears to be related to how the app handles configuration changes rather than an Android system issue.

      From a user perspective, it feels like a UI state / focus handling issue on the sign-up screen.

      Hope this helps with the investigation.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 month ago

        Hi from me as well, dim2333.

        Do you have any pending Android OS updates? I see you're on 12 at the moment, but if you're having this issue with other apps as well, it could point to an outdated OS issue.

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