Forum Discussion

steveohm33's avatar
steveohm33
Helpful | Level 5
18 days ago

The sync icons don't show up in Finder (macOS Sequoia 15.7.1).

Dropbox Desktop
Mac Studio Ultra M1
Sequoia 15.7.1
237.4.5655 Several of us in my company are having this problem. In finder, the sync icon (showing whether something is online or offline) no l...
desktop
Mac
sync
steveohm33's avatar
steveohm33
Helpful | Level 5
18 days ago

I believe I did a minor OS update a week or so ago, but had a few days off, so I'm not certain if that's when it happened. As mentioned, I restarted the machine, so I assume that counts as restarting finder, but just in case, I also just relaunched finder, and no change. No I do not have any other tickets about this.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
18 days ago

Hey steveohm33​, sorry to hear about that! 

Would you mind clarifying the app's current syncing status? You can find it by hovering your mouse over the little Dropbox icon in your menu bar next to your WiFi.

While you're at it, could you also confirm the location of the Dropbox folder on your machine? Are you running the File Provider version of the Dropbox desktop application, where the Dropbox folder is located in the 'Locations' area in the Finder navigation window?

A screenshot showing the Dropbox folder without any sync icons would also help.

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