Forum Discussion

steveohm33's avatar
steveohm33
Helpful | Level 5
18 days ago

The sync icons don't show up in Finder (macOS Sequoia 15.7.1).

Dropbox Desktop
Mac Studio Ultra M1
Sequoia 15.7.1
237.4.5655 Several of us in my company are having this problem. In finder, the sync icon (showing whether something is online or offline) no l...
desktop
Mac
sync
vladgasan's avatar
vladgasan
Icon for Dropbox Product Manager rankDropbox Product Manager
18 days ago

Hi steveohm33​, thanks for reporting this issue.

On macOS Sequoia, Finder can sometimes stop showing Dropbox sync icons even when Dropbox is running normally. We're exploring a permanent fix for the issue. In the meantimem restarting Finder should help bring the icons back. 

Please try the steps below:

Option 1. Restart Finder through the menu

  1. Open the Apple menu and choose Force Quit
  2. Select Finder
  3. Click Relaunch
  4. Wait a few seconds for Finder to restart
  5. Open your Dropbox folder again and check if the sync icons appear

Option 2. Restart Finder using Terminal

  1. Open the Terminal app
  2. Run this command: killall Finder
  3. Finder will close and restart automatically
  4. Check your Dropbox folder again

If the icons still do not show, try restarting your computer and then reopening Dropbox.

Give these steps a try and let me know how it goes!

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