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steveohm33's avatar
steveohm33
Helpful | Level 6
2 months ago

The sync icons don't show up in Finder (macOS Sequoia 15.7.1).

Dropbox Desktop
Mac Studio Ultra M1
Sequoia 15.7.1
237.4.5655 Several of us in my company are having this problem. In finder, the sync icon (showing whether something is online or offline) no l...
desktop
Mac
sync
bbuttii's avatar
bbuttii
Explorer | Level 3
1 month ago

Hi Megan​,

I'm writing to inform you that the additionals info are the same as Steve's. Files up to Sync correctly, the file provider is enabled for the desktop finder correctly and no sync icons are appearing exactly as in the image of Steve.

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey steveohm33 & bbuttii!

I just sent both of you an email in order for us to investigate further. Reply back to me, and we'll take it from there.

Cheers!

  • MattEU's avatar
    MattEU
    New member | Level 2
    21 days ago

    Hi everyone,

    I'm having the exact same issue on two of my Macs - no sync icons are showing.

    One is M1 running macOS 26.2, the other Intel running macOS 15.7.3. Both have latest Dropbox app version.

    This started couple of weeks ago, I'm guessing after a Dropbox update.

    I tried:

    • restarting finder via terminal
    • revoking and allowing full disk access to dropbox
    • quitting dropbox and killing finder integration proces via activity monitor
    • restarting finder again
    • rebooting the mac

    ...but none of these helped.

    I checked that Dropbox Finder extension is turned on, and additionally that its File Provider and Sharing options are turned on in macOS settings.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      20 days ago

      Hey MattEU, sorry to hear that, but thanks for bringing it to our attention.

      Can you please hover over the Dropbox icon in your menu bar and let us know exactly what you see there?

      Thanks in advance!

      • MattEU's avatar
        MattEU
        New member | Level 2
        20 days ago

        Hi,

        Thanks for replying! :)

        Of course, here's the info:

        I'll just add that syncing files and setting offline/online-only files is working correctly.

        I'm just lacking icons that would inform me on the status of files/folders, which is making my work more challenging.

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