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Solved
The sync icons don't show up in Finder (macOS Sequoia 15.7.1).
Dropbox Desktop
Mac Studio Ultra M1
Sequoia 15.7.1
237.4.5655
Several of us in my company are having this problem. In finder, the sync icon (showing whether something is online or offline) no l...
Hi steveohm33, thanks for reporting this issue.
On macOS Sequoia, Finder can sometimes stop showing Dropbox sync icons even when Dropbox is running normally. We're exploring a permanent fix for the issue. In the meantimem restarting Finder should help bring the icons back.
Please try the steps below:
Option 1. Restart Finder through the menu
- Open the Apple menu and choose Force Quit
- Select Finder
- Click Relaunch
- Wait a few seconds for Finder to restart
- Open your Dropbox folder again and check if the sync icons appear
Option 2. Restart Finder using Terminal
- Open the Terminal app
- Run this command: killall Finder
- Finder will close and restart automatically
- Check your Dropbox folder again
If the icons still do not show, try restarting your computer and then reopening Dropbox.
Give these steps a try and let me know how it goes!
Hannah
Dropbox Community Moderator
Dropbox Community Moderator
Hi,
Thanks for replying! :)
Of course, here's the info:
I'll just add that syncing files and setting offline/online-only files is working correctly.
I'm just lacking icons that would inform me on the status of files/folders, which is making my work more challenging.
- Jay
Hi MattEU, you're viewing the Dropbox desktop app, and not the Dropbox folder in Finder, which is where you'll see the sync icons.
Could you locate your Dropbox folder and see if the icons are visible?
Hi,
I know, Hannah asked me to hover over the Dropbox icon in menu bar, which is why I posted the screenshot.
No sync icons are visible in Dropbox folder in Finder, as I stated in original report. I also reported steps I tried to troubleshoot.
I've been using Dropbox for 13 years on multiple platforms, so I noticed when the sync status icons in Finder disappeared.
Hi, I reinstalled the Dropbox desktop app without uninstalling it first from the link. The sync status icons did not appear.
I also relaunched finder, but that didn't help either.
- Jay
Do you have any other cloud providers running on your machine?
Could you try temporarily quitting them to see if this helps to bring up the Dropbox icons?
I have Backblaze and Adobe Creative Cloud which has a bit of cloud functionality.
I tried quitting both and relaunching Finder, but it didn't help.Hello,
one of my customers still has the same issue even on 4 MacOS devices after 2 months. They contacted Dropbox support which only tried do uninstall and reinstall the Dropbox application. I've already tried everything but it didn't changed everything. Don't know if upgrading MacOS to 26.x could fix the issue.
Okay, thanks!
It seems this issue is more widespread than I thought. What's extra confusing is that two of my computers running different macOS versions on different architectures (x86 vs ARM) have the same issue at the same time. My guess would be that Dropbox app is causing the issue, given that it's the only common variable.
