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steveohm33's avatar
steveohm33
Helpful | Level 6
2 months ago

The sync icons don't show up in Finder (macOS Sequoia 15.7.1).

Dropbox Desktop
Mac Studio Ultra M1
Sequoia 15.7.1
237.4.5655 Several of us in my company are having this problem. In finder, the sync icon (showing whether something is online or offline) no l...
desktop
Mac
sync
MattEU's avatar
MattEU
New member | Level 2
20 days ago

Hi,

Thanks for replying! :)

Of course, here's the info:

I'll just add that syncing files and setting offline/online-only files is working correctly.

I'm just lacking icons that would inform me on the status of files/folders, which is making my work more challenging.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
20 days ago

Hi MattEU, you're viewing the Dropbox desktop app, and not the Dropbox folder in Finder, which is where you'll see the sync icons.

Could you locate your Dropbox folder and see if the icons are visible?

  • MattEU's avatar
    MattEU
    New member | Level 2
    20 days ago

    Hi,

    I know, Hannah asked me to hover over the Dropbox icon in menu bar, which is why I posted the screenshot.

    No sync icons are visible in Dropbox folder in Finder, as I stated in original report. I also reported steps I tried to troubleshoot.

    I've been using Dropbox for 13 years on multiple platforms, so I noticed when the sync status icons in Finder disappeared.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    20 days ago

    Thanks for the info. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

  • MattEU's avatar
    MattEU
    New member | Level 2
    20 days ago

    Hi, I reinstalled the Dropbox desktop app without uninstalling it first from the link. The sync status icons did not appear.

    I also relaunched finder, but that didn't help either.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    20 days ago

    Do you have any other cloud providers running on your machine? 

    Could you try temporarily quitting them to see if this helps to bring up the Dropbox icons?

  • MattEU's avatar
    MattEU
    New member | Level 2
    20 days ago

    I have Backblaze and Adobe Creative Cloud which has a bit of cloud functionality.

    I tried quitting both and relaunching Finder, but it didn't help.

  • bbuttii's avatar
    bbuttii
    Explorer | Level 3
    20 days ago

    Hello,

    one of my customers still has the same issue even on 4 MacOS devices after 2 months. They contacted Dropbox support which only tried do uninstall and reinstall the Dropbox application. I've already tried everything but it didn't changed everything. Don't know if upgrading MacOS to 26.x could fix the issue.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    20 days ago

    Thanks for the details, MattEU, bbuttii, at this point it might be better for the support team to look into this in more detail.
    You can contact them directly via this link, and they'll be able to investigate further.

  • MattEU's avatar
    MattEU
    New member | Level 2
    20 days ago

    Okay, thanks!

    It seems this issue is more widespread than I thought. What's extra confusing is that two of my computers running different macOS versions on different architectures (x86 vs ARM) have the same issue at the same time. My guess would be that Dropbox app is causing the issue, given that it's the only common variable.

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