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steveohm33's avatar
steveohm33
Helpful | Level 6
2 months ago

The sync icons don't show up in Finder (macOS Sequoia 15.7.1).

Dropbox Desktop
Mac Studio Ultra M1
Sequoia 15.7.1
237.4.5655 Several of us in my company are having this problem. In finder, the sync icon (showing whether something is online or offline) no l...
desktop
Mac
sync
MattEU's avatar
MattEU
New member | Level 2
20 days ago

Hi, I reinstalled the Dropbox desktop app without uninstalling it first from the link. The sync status icons did not appear.

I also relaunched finder, but that didn't help either.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
20 days ago

Do you have any other cloud providers running on your machine? 

Could you try temporarily quitting them to see if this helps to bring up the Dropbox icons?

  • MattEU's avatar
    MattEU
    New member | Level 2
    20 days ago

    I have Backblaze and Adobe Creative Cloud which has a bit of cloud functionality.

    I tried quitting both and relaunching Finder, but it didn't help.

  • bbuttii's avatar
    bbuttii
    Explorer | Level 3
    20 days ago

    Hello,

    one of my customers still has the same issue even on 4 MacOS devices after 2 months. They contacted Dropbox support which only tried do uninstall and reinstall the Dropbox application. I've already tried everything but it didn't changed everything. Don't know if upgrading MacOS to 26.x could fix the issue.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    20 days ago

    Thanks for the details, MattEU, bbuttii, at this point it might be better for the support team to look into this in more detail.
    You can contact them directly via this link, and they'll be able to investigate further.

  • MattEU's avatar
    MattEU
    New member | Level 2
    20 days ago

    Okay, thanks!

    It seems this issue is more widespread than I thought. What's extra confusing is that two of my computers running different macOS versions on different architectures (x86 vs ARM) have the same issue at the same time. My guess would be that Dropbox app is causing the issue, given that it's the only common variable.

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