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Forum Discussion

Frank P E.'s avatar
Frank P E.
Collaborator | Level 9
6 years ago

There's a red indicator on the Dropbox icon in the system tray, what is this?

Hello ---  it  looks like there is a number one (1) in a red dot on the dropbox icon in the system tray  -- what is this and what does it mean?  Thanks 
desktop
Notifications
Setting up the apps
sandeeppatil's avatar
sandeeppatil
Explorer | Level 4
6 years ago

Uninstalling and re-installing dropbox worked for me. Unfortunately, this is not a good solution. 

 

Having a free account with dropbox does not work anymore, you get zero support, unfortunately. I wish they had a affordable 100 GB plan. 

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hey peeps, just jumping in here!

 

Would you mind sending me a screenshot of the icon that you're referring to cindy t.3?

 

Also, can you clarify what you're referring to when you say that the Dropbox icon in the system tray doesn't work? Does nothing open or do you not see the relevant info that you're looking for?

 

If you get this icon again sandeeppatil, please do let me know and we can have a look into this further to see what we can do without needing to reinstall the desktop app.

 

Keep me posted!

  • cindy t.3's avatar
    cindy t.3
    Collaborator | Level 9
    6 years ago

    Daphne 

     First slide is the red dot/box I'm seeing.

     

    Second slide shows the open menu. The Open Dropbox in system tray" open nothing. 

    View Sync issues tells me there are no issues. I'm not getting any error notices. 

     

    As far as I can tell, everything is working fine. Dropbox is showing that files are synced and I haven't found any missing ones, not that I've checked every file in every folder. But having had an experience with Carbonite where it showed my files as backed up when they weren't (which resulted in losing 5T of data), I don't really trust little green checkmarks. 

    I do have a ticket created for this now as well.

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Thanks for getting back to me here cindy t.3!

       

      It looks like you're Ctrl+clicking the Dropbox icon, can you try left clicking the Dropbox icon and let me know if that brings up the correct window where you'll see your notifications etc?

       

      Cheers!

      • cindy t.3's avatar
        cindy t.3
        Collaborator | Level 9
        6 years ago

        Daphne I control click because that is the only way to get anything to open. Left clicking does NOTHING. That's an old, old problem that I quit caring about because I could get to everything I need with a control left click

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