Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.
Forum Discussion
Solved
Is there a fix if my Dropbox file download keeps failing?
Every time I try to download a file I get a failed status in Chrome or Safari. When I download in Firefox it fails, however Firefox allows me to "restart" the download and it begins again where it left off... so I can complete the download by repeating this as many times as necessary per file. Very annoying.
For a larger file (say 4 GB) I had to do this "restart" in Firefox 4-5 times before the file reached the end of the download and completed successfully.
I see this is an on-going issue for Dropbox for several years - is there an indication as to waht is causing this? Going to have to ditch the service altogether if there is no real fix.
Ben
- Good news here, the problem has been fixed...I was able to download a 23GB file from the web @ a consistent 30mb/sec...took 13 minutes. Dropbox support emailed me this morning to let me know:
We've had our engineers working on this and the good news is the problem has been fixed. Please check again and you should find that the correct modified time is now displayed on files uploaded via the Dropbox website.
Sorry for any inconvenience this caused.
Thanks everyone
17 Replies
Replies have been turned off for this discussion
- Sanchez
Dropbox Community Moderator
This is almost certainly NOT from a connection issue on my end - I attempted the same download process from both home and office. At home I have Optimum and at the office we have Spectrum Business. So - let's rule that out.
Thanks for the response - to answer your questions:
- In chrome - the error is "Transfer failed - network issue" ... in Safari and Firefox the transfers just fail. They are generic failure notification in each browser.
- From my dropbox.
- Sanchez
- Sanchez
I'm having the same exact issue when downloading files through the web larger than 1GB. Doesn't matter the browser or the OS...I've also tried from my home and here at work. I have a dropbox business acoount and only got it because of the abilty to download large files, and store a ton. This is extremely diasppointing becuase I cannnot rely on the one function I need the most. I already have a ticken open with tech support since last week and havent been able to resolve the issue.
Sanchez, when I click that link I don't actually see anywhere to open a ticket - are you suggesting I email or chat with support?
- update - yes - I have submitted a ticket.
I can verify that my team member and I are having this same problem trying to download a 22 GB file. We are attempting it from two different locations, from Windows 10 and Linux, from Firefox and Chrome, and over wired and wireless networks, all to no avail. I have submitted a ticket for it.
We routinely upload and download large files like this, so we have not had this issue before, where every single download attempt fails.
- As you may have seen in my previous post - I was able to successfully work around this by using Firefox and then choosing "restart" in the download window whenever the file failed. Firefox would then pickup where the transfer dropped and go another distance before having to repeat this step. Eventually (depending on how large the file) I was able to complete the transfer.
SUPER ANNOYING and not a solution - but at least it may get you what you need until Dropbox addresses this. - I did see that, thank you. I tried that and it works for me, but I can't tell a client to do something like that...this should just work correctly.
In the meantime, the latest response I received from support was: "I have sent your request to a member of my team who specializes in this kind of issue. They'll review it carefully, and get back to you as soon as possible."
I'll update this thread once they get back to me and hopefully resolve the issue.
Thanks
