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cohenben's avatar
cohenben
Helpful | Level 5
8 years ago
Solved

Is there a fix if my Dropbox file download keeps failing?

Every time I try to download a file I get a failed status in Chrome or Safari. When I download in Firefox it fails, however Firefox allows me to "restart" the download and it begins again where it le...
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  • chrismonico's avatar
    chrismonico
    8 years ago
    Good news here, the problem has been fixed...I was able to download a 23GB file from the web @ a consistent 30mb/sec...took 13 minutes. Dropbox support emailed me this morning to let me know:

    We've had our engineers working on this and the good news is the problem has been fixed. Please check again and you should find that the correct modified time is now displayed on files uploaded via the Dropbox website.

    Sorry for any inconvenience this caused.

    Thanks everyone

Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
cohenben, were you able to get in touch with our support team? Have you resolved the issue? 

Let me know.
Thanks! 
chrismonico's avatar
chrismonico
Helpful | Level 6
8 years ago

I'm having the same exact issue when downloading files through the web larger than 1GB. Doesn't matter the browser or the OS...I've also tried from my home and here at work. I have a dropbox business acoount and only got it because of the abilty to download large files, and store a ton. This is extremely diasppointing becuase I cannnot rely on the one function I need the most. I already have a ticken open with tech support since last week and havent been able to resolve the issue. 

 

 

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