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Forum Discussion
There's a red indicator on the Dropbox icon in the system tray, what is this?
Hello --- it looks like there is a number one (1) in a red dot on the dropbox icon in the system tray -- what is this and what does it mean? Thanks
Daphne
Dropbox Community Moderator
Dropbox Community ModeratorHey peeps, just jumping in here!
Would you mind sending me a screenshot of the icon that you're referring to cindy t.3?
Also, can you clarify what you're referring to when you say that the Dropbox icon in the system tray doesn't work? Does nothing open or do you not see the relevant info that you're looking for?
If you get this icon again sandeeppatil, please do let me know and we can have a look into this further to see what we can do without needing to reinstall the desktop app.
Keep me posted!
First slide is the red dot/box I'm seeing.
Second slide shows the open menu. The Open Dropbox in system tray" open nothing.
View Sync issues tells me there are no issues. I'm not getting any error notices.
As far as I can tell, everything is working fine. Dropbox is showing that files are synced and I haven't found any missing ones, not that I've checked every file in every folder. But having had an experience with Carbonite where it showed my files as backed up when they weren't (which resulted in losing 5T of data), I don't really trust little green checkmarks.
I do have a ticket created for this now as well.
- Daphne
I see, thanks for clarifying that cindy t.3.
Since you mentioned reaching out to our Support team for this, can you let me know the ticket number (eg. #1234567)?
Also, which version of the app do you have installed at the moment?
support id 11077996
Dropbox v101.4.434
It's probably an old version, but at one point several years ago Dropbox made a bunch of changes (to turn it into an app) that made it completely non-functional for what I needed on my system. It was weeks of trying to figure out a solution, with the end result being going back and tricking my computers into loading an old version that wasn't an app. I don't have time to go through hat again.
- Daphne
Since you're already in contact with the team, it would be best to continue there cindy t.3 as they can look into this with you alongside some device specific info.
It looks like it would be a notification icon, however we would only be able to tell that from the window that should open when clicking the Dropbox icon (not the one you see when Ctrl+clicking).
Since you're not able to access this menu, I would suggest reinstalling the desktop app as it could be an underlying issue with you current installation due to the steps that you took previously when installing.
Also, just as a side note, you can disable the new Dropbox app interface and continue to just use it through the File Explorer with the steps listed here.
Thanks!
