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Forum Discussion

Travel G.'s avatar
Travel G.
Helpful | Level 5
2 years ago
Solved

There's no login option on the Dropbox app for iPhone (just the option to create an account).

I have had a Dropbox account for years, and I recently downloaded the Dropbox app on my iphone 15, which I got to replace a previous iphone that I damaged beyond the ability to use.   I am logged...
account access
iOS
Mobile
  • Travel G.'s avatar
    Travel G.
    2 years ago

    Seems like you have to delete the app and re-download, or shut down the phone and restart. The login suddenly appeared on mine after trying different things like that.

sanchmo1's avatar
sanchmo1
New member | Level 2
2 years ago
Same here. And I don't see an option to upload a screenshot. But I too cannot login, there is no login page only a new user page
Travel G.'s avatar
Travel G.
Helpful | Level 5
2 years ago

Seems like you have to delete the app and re-download, or shut down the phone and restart. The login suddenly appeared on mine after trying different things like that.

  • sanchmo1's avatar
    sanchmo1
    New member | Level 2
    2 years ago

    You are correct!! Restarting the phone did it! Weird issue. And I'd have thought it would have recognized a "restart" from this morning when I did a software update. iOS 18 on a new iPhone 16 pro max. Thanks for the tip

    • singingcowgirl's avatar
      singingcowgirl
      New member | Level 2
      2 years ago

      it didn't work for me. I have restarted my phone twice and reinstalled the app several times now with no change. It still only gives me a new account option. :(

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Travel G. ,

     

    Thanks for the update.

     

    Can you please confirm that your issue been resolved ? 

     

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