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Fifis
6 years agoHelpful | Level 6
Tray icon not showing on Arch+Cinnamon after trying all other recipes from these forums
Dear all,
I am a Dropbox Plus user working on Arch Linux with Cinnamon 4.4.8 desktop and all latest updates (ext4 file system), and I have tried many solutions to make the darndest tray icon appear...
- 6 years ago
Hello again.
I managed to find the solution. It was very easy. The problem was, the ‘XApp Status Applet’ (xapp-status) was not enabled. Cinnamon is using XApp.StatusIcon (replacing the deprecated Gtk.StatusIcon in GNOME 3.26+) to pass information through dbus in multiple desktop environments. Linux Mint is warning users that it should be added upon the first launch via MintReport, but not Arch.
After adding it to the applet panel, the Dropbox icon appeared after restarting the dæmon.
I updated the Arch Wiki page as well.
Thank you for the involvement and support, now the ticket can be closed.
Fifis
6 years agoHelpful | Level 6
Dear Lucil,
Thank you for your prompt reply.
In brief: your suggestion to downgrade to 96.4.172 did not work, the icon did not appear. However, a different error message appeared not.
Not so in brief: I unchecked the ‘Early release’ option, as you told me to, purged everything (including .dropbox and .dropbox-dist), installed it anew, and witnessed this strange behaviour. It is syncing:
~ > dropbox-cli status Syncing 2,336 files • 35 mins Uploading 1 file... Downloading 2,335 files (9,891 KB/sec, 35 mins)
However, the version number won’t appear if asked for:
~ > dropbox-cli version Dropbox daemon version: Not installed Dropbox command-line interface version: 2020.03.04
When invoked not via `dropbox-cli version` but rather via `dropbox --version`, it threw an error message about permissions and asked me to show it to the tech support—but at least it reports the version number:
bn.BUILD_KEY: Dropbox bn.VERSION: 96.4.172 bn.constants.WINDOWS_SHELL_EXT_VERSION: 37 bn.is_frozen: True machine_id: 4c041ec0-71fc-43bc-a215-a51041f2499e pid: 2042 ppid: 1438 ppid exe: '/usr/bin/zsh' uid: 1000 user_info: pwd.struct_passwd(pw_name='avk', pw_passwd='x', pw_uid=1000, pw_gid=1000, pw_gecos='', pw_dir='/home/avk', pw_shell='/bin/zsh') effective_user_info: pwd.struct_passwd(pw_name='avk', pw_passwd='x', pw_uid=1000, pw_gid=1000, pw_gecos='', pw_dir='/home/avk', pw_shell='/bin/zsh') euid: 1000 gid: 1000 egid: 1000 group_info: grp.struct_group(gr_name='avk', gr_passwd='x', gr_gid=1000, gr_mem=[]) effective_group_info: grp.struct_group(gr_name='avk', gr_passwd='x', gr_gid=1000, gr_mem=[]) LD_LIBRARY_PATH: None cwd: '/home/avk' real_path='/home/avk' mode=0o40755 uid=1000 gid=1000 parent mode=0o40755 uid=0 gid=0 HOME: '/home/avk' appdata: '/home/avk/.dropbox' real_path='/home/avk/.dropbox' mode=0o40755 uid=1000 gid=1000 parent mode=0o40755 uid=1000 gid=1000 dropbox_path: None not found parent not found sys_executable: '/opt/dropbox/dropbox' real_path='/opt/dropbox/dropbox' mode=0o100755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 trace.__file__: '/opt/dropbox/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/opt/dropbox/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/tmp' real_path='/tmp' mode=0o41777 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 Traceback (most recent call last): File "dropbox/client/main.pyc", line 8145, in main_startup File "dropbox/client/main.pyc", line 3287, in run File "dropbox/client/main.pyc", line 1553, in startup_low File "dropbox/client/main.pyc", line 1392, in _parse_command_line_flags File "getopt.pyc", line 93, in getopt File "getopt.pyc", line 157, in do_longs File "getopt.pyc", line 174, in long_has_args getopt.GetoptError: option --version not recognized
This is all very strange since while the error message says it is indeed `bn.VERSION: 96.4.172`, it fails to detect `/home/avk/Dropbox ` as the home directory.
The bottom line is, the tray icon is nowhere to be seen.
—
I went to the support page, and there were 3 options: Live chat, Email, and Community. This is how I ended up here contacting you—are you suggesting changing it to Email or Live chat to get further assistance?
Lusil
Dropbox Staff
6 years agoThanks for the additional info, Fifis.
You could try an advanced reinstall to see if that does the trick.
If it doesn't, I'd recommend sending a ticket to our team due to account-specific info that may be needed, so that they can have a better look into this for you.
In this case, you can also let me know the ID (eg. #1234567) that'll be created so that I can pass your comments along on the ticket.
Let me know how it goes. Cheers!
PS. For any other users reading this, who are facing the same issue, please note that if you're on a Basic (free) account, there's a three device limit and you'll have to make sure that you've got less than three devices connected to proceed.
- Fifis6 years agoHelpful | Level 6
Dear Lusil,
Thank you for your prompt reply, and sorry for the delay. I tried the complete advanced reinstall, but to no avail.
I created a ticket for the team, and its number is #10690413.
- Lusil6 years ago
Dropbox Staff
Thanks for letting me know, Fifis.
I've passed your comments from here along to the member of my team reviewing this for you and, as soon as they have more info, they'll get back to you via email.
In the meantime, if you have any other questions, just give us a nudge. Cheers!
- Fifis6 years agoHelpful | Level 6
Hello again.
I managed to find the solution. It was very easy. The problem was, the ‘XApp Status Applet’ (xapp-status) was not enabled. Cinnamon is using XApp.StatusIcon (replacing the deprecated Gtk.StatusIcon in GNOME 3.26+) to pass information through dbus in multiple desktop environments. Linux Mint is warning users that it should be added upon the first launch via MintReport, but not Arch.
After adding it to the applet panel, the Dropbox icon appeared after restarting the dæmon.
I updated the Arch Wiki page as well.
Thank you for the involvement and support, now the ticket can be closed.
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