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gmoorehn's avatar
gmoorehn
Explorer | Level 3
2 years ago

Two Dropbox folders after installing new app

OK, I downloaded and installed the new Dropbox app...now I have two Dropbox folders -- ugh! How do I delete the old one without losing any content????
desktop
Install
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update, gmoorehn.

 

You mentioned that you now have two Dropbox folders; what are the locations of each Dropbox folder?

 

Also, if you hover over the Dropbox icon on your system tray, what is the sync status and version of the app?

  • gmoorehn's avatar
    gmoorehn
    Explorer | Level 3
    2 years ago

    The original folder is now on the desktop labeled as Dropbox, but it does not have the DB icon.

    The new one has taken over the desktop folder (DB icon), but it is just a link -- I can't tell where it is pointing.

    The old one continues to update (it contains new files that I download), but the new one has not updated. This is the folder that comes up if I hover of the icon in the system tray.

    It is trying to update, but my disk filled up when it started downloading, so nothing is actually syncing. Also, no new files have been added to my online DB location.

    • gmoorehn's avatar
      gmoorehn
      Explorer | Level 3
      2 years ago

      It looks like the DB app died (maybe because the disk filled up?).

      I deleted some files off my disk and restarted DB.

      I then copied the recent files into the new DB folder, but after 10 minutes, they are still waiting to sync.

      Task manager shows DB running with up to 16% of my cpu and using 1.6 GB memory, but I can't tell which files are syncing...

      • gmoorehn's avatar
        gmoorehn
        Explorer | Level 3
        2 years ago

        Sorry, you asked about the version of the DB app.

        As I said in my initial post, I downloaded the new version of the App.  I don't know how to find the version number.

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