Forum Discussion

gmoorehn's avatar
gmoorehn
Explorer | Level 3
2 years ago

Two Dropbox folders after installing new app

OK, I downloaded and installed the new Dropbox app...now I have two Dropbox folders -- ugh! How do I delete the old one without losing any content????
desktop
Install
Setting up the apps
gmoorehn's avatar
gmoorehn
Explorer | Level 3
2 years ago

The original folder is now on the desktop labeled as Dropbox, but it does not have the DB icon.

The new one has taken over the desktop folder (DB icon), but it is just a link -- I can't tell where it is pointing.

The old one continues to update (it contains new files that I download), but the new one has not updated. This is the folder that comes up if I hover of the icon in the system tray.

It is trying to update, but my disk filled up when it started downloading, so nothing is actually syncing. Also, no new files have been added to my online DB location.

gmoorehn's avatar
gmoorehn
Explorer | Level 3
2 years ago

It looks like the DB app died (maybe because the disk filled up?).

I deleted some files off my disk and restarted DB.

I then copied the recent files into the new DB folder, but after 10 minutes, they are still waiting to sync.

Task manager shows DB running with up to 16% of my cpu and using 1.6 GB memory, but I can't tell which files are syncing...

  • gmoorehn's avatar
    gmoorehn
    Explorer | Level 3
    2 years ago

    Sorry, you asked about the version of the DB app.

    As I said in my initial post, I downloaded the new version of the App.  I don't know how to find the version number.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey gmoorehn, thanks for the additional info.

       

      The version of the app is the number you see next to the word "Dropbox", when you hover over the Dropbox icon in your system tray.

       

      If the two Dropbox folder issue persists now, can you send us a couple of screenshots showing the issue as well, so we can have a visual?

      • gmoorehn's avatar
        gmoorehn
        Explorer | Level 3
        2 years ago

        This is a bit frustrating...

         

        Now there is NO Dropbox icon in the tray, but I can see what looks like a version number when I run Task Manager and look at "Dropbox Properties".

        It shows:  Dropbox_195.3.4884.0_x64_xbfy0l16key96.

         

        The problem is that the Dropbox install app from Microsoft installed a second version of my Dropbox and I need to know how to delete one of those without permanently deleting the files from the online version at the Dropbox site.

         

        I downloaded the version that was current on the Microsoft store on March 5th.

         

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