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Forum Discussion
Two Dropbox folders after installing new app
OK, I downloaded and installed the new Dropbox app...now I have two Dropbox folders -- ugh!
How do I delete the old one without losing any content????
This is a bit frustrating...
Now there is NO Dropbox icon in the tray, but I can see what looks like a version number when I run Task Manager and look at "Dropbox Properties".
It shows: Dropbox_195.3.4884.0_x64_xbfy0l16key96.
The problem is that the Dropbox install app from Microsoft installed a second version of my Dropbox and I need to know how to delete one of those without permanently deleting the files from the online version at the Dropbox site.
I downloaded the version that was current on the Microsoft store on March 5th.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi from me too, gmoorehn, and sorry to jump in.
To have a visual and help us troubleshoot this further, can you send over a couple of screenshots of what you see on your end? More specifically, I’d like a screenshot of the old Dropbox folder and the new one.
As for the Dropbox app not running, did you relaunch it on your computer, and the Dropbox icon still disappears?
